Privacy policy.

Plain Version
Note: You're reading the plain English version, which is not legally binding. Scroll down and read "Legal Version" to read wording we apply legally.

This policy is about how The Singular Factory Group LLC uses and processes your data (emails, respondent answers, etc.) when shared through our website or service. It was last updated on June 15th, 2019.

Summary
qiip is a provider of a service, and not the owner of the collected data. However, as a service provider we do process all kinds of data and have lots of responsibilities too. Intrigued? Read on.

What personal data do I have to give qiip?
The only personal data required for using qiip are the basics you need when you and your users sign up. In other cases where you give out more info, it’ll be obvious what data you’re providing. For example, entering your email to sign up to a newsletter.

How do I contact qiip with questions about this?
By postal mail:
qiip Support Service
The Singular Factory Group LLC
125 NE 26th Street, Miami, FL 33137 (United States of America)

By email:
support@qiip.io

What do you do with all the data, and why do you do it?
Fulfilling our end of the deal, so you can use our service
Sending you emails, SMS, TXT, PUSH APPS or other comms
Using your browsing behavior on our sites (see cookie policy) for profiling purposes. This lets us send you better ads or personalized content.
Signing you in from third-parties (external maintenance providers etc.).
Complementing data we have from third parties (requires individual opt-ins), to send you better ads or personalized content.
Investigating things to prevent fraud, spam, phishing, and other no-no activities.
Dissociating you (the person) from you (the profile), to analyze user trends and get better at what we do.
Does anyone else have access to my data?
They wouldn’t have “access” to it, like seeing it in a list. But sometimes we use other services to complement our services to you. In those cases, the other provider may need to process your data. If so, they’ll have the same obligations as we do. You can oppose our collaboration with other service providers. However, qiip might choose to close your qiip account instead.

Here’s how we could use your data with other service providers:

Passing data through “browser cookies” so that other service providers can process it. This always needs your consent when it happens.
Sharing data with courts and authorities to take action against illegal activities, when that’s applicable. If you’re planning on doing that, I doubt you’d be reading this policy.
If you share qiip responses with third parties, you may have to inform the respondents, or comply with further legal requirements.
Where is my data/information processed?
Your information (not your respondents’ answers) might be processed in countries that don’t have the same data protection laws as those in your jurisdiction. You agree to this by agreeing to our privacy policy.

I’m moving to a cabin in Alaska and want all my data removed from everywhere. Can I?
Yes. You can wipe everything we have by withdrawing consent or deleting your account. You can also ask to see all the data we have, and object to some of the ways we use it. To do this, let us know:

By postal mail:
qiip Support Service
The Singular Factory Group LLC
125 NE 26th Street, Miami, FL 33137 (United States of America)

By email:
support@qiip.io

Can I update my personal information?
Sure. Update your contact info in your account settings, or write us an email. If you want to unsubscribe to commercial or subscription emails, hit “unsubscribe” in the email (doesn’t apply to essential account-related emails).

Who processes my communications data into qiip?
We do on your behalf

Do I have control over what’s done with my personal or collected data? What happens if I’m up to no good?
We'll handle data according to your instructions. If we suspect these instructions break laws, we'll ask you to confirm the instruction. If you still want to do it, you'll be responsible for any and all legal and financial outcomes.

What about confidentiality?
Anyone at qiip who handles data does so with confidentiality.

What happens if qiip is hacked?
If we’re hacked or breached in a way that affects you, we’ll give you what you need to follow legal obligations. Just keep in mind that you’re responsible for filing reports under the law, and for notifying affected people. You’re also responsible for the costs or sanctions that come from inaction on your side.

If I deleted my account would you positively, absolutely delete all my data?
Yes, but the authorities could tell us to do otherwise. So unless you’re up to no good, don’t worry.

How do I know qiip sticks to their side of the deal?
We can give you what you need to feel confident about it. You also have the right to audit us once a year, but you’d have to pay for it (unless it turns out we’ve broken our agreement).

I am from European Union. Can I send collected data outside of European protection laws?
We have decided to comply with the requirements of GDPR. You can process or send collected data outside the European Economic Area—as long as the data transfer follows European regulations. If that’s not possible, you and qiip will default to the binding contract (no simplified version exists, sorry).

What if these terms change?
If we change anything, there’s a chance you’ll have to accept the changes before continuing to use our qiip. If you don’t agree to the changes, you’ll have 30 days to change your mind or stop using qiip.

Legal Version
Your privacy is important to us.
We have decided to comply with the requirements of European GDPR. Much more strict than the US Data Protection law.

Effective Date: June 15, 2019. In case of new sign ups or first use of the Site, May 22, 2019.

1. General
1.1 This Privacy Policy describes how The Singular Factory Group LLC (the “Company”, “we”, or “us”) collects, uses, stores, shares and protects your personal information in connection with your use of both the platform accessible through the www.qiip.io domain name (the “Site”) and the services we may offer through the Site from time to time, consisting in ‘qiip’ forms and other services (indistinctly referred to as the “Services”).

2. Scope of this policy
Respondents
2.1 If you are an external maintenance provider, please note that we are not the entity responsible for the processing of data, but a mere provider rendering services to the person or company that sent you the qiip to fill out. We suggest you carefully read the terms and conditions and privacy policy of the company or person that sent you the maintenance service request, as those are the ones governing the processing of your personal data. If you have any doubts, please contact that person or company. Also, depending on how the person or company that sent you a service maintenance request, your data may be shared or made public. To find out more, please contact the entity or person sending you the qiip.

If you use our Services or Site
2.2. If you use our Services or Site, this Privacy Policy sets forth how we are processing your personal data, and how are we processing personal data on your behalf. You are not required to provide any personal information when using the Site, unless you choose to access features that require such information (as, by way of example, subscribing to any newsletter). The use of the Services, however, require that you sign up and create an account on the Site as described in more detail in the Service Terms and Conditions.

2.3. Personal information you provide us when using the Site and/or the Services is subject to this Privacy Policy, and you will be prompted to read and accept it.

3. How is your data being processed?
3.1. Who processes personal information? (who is the ‘Data controller’)
Personal information is processed by us, an entity incorporated in accordance with the laws of US and with following contact details:

By postal mail:
qiip Support Service
The Singular Factory Group LLC
125 NE 26th Street, Miami, FL 33137 (United States of America)

By email:
support@qiip.io

3.2. What are we processing your data for and why are we processing it? (‘Purposes of data processing’, ‘legal basis of the data processing’ and ‘storage periods’)
We will process your data when we have to perform a contract, and we will be processing your data as long as the contractual relationship with you is in force and during the five years following the end of said relationship. This results in us having to process your data for purposes of providing you with both the Services, as well as to perform our obligations under the Services Terms and Conditions.

Subject to obtaining your consent, and as long as you do not withdraw any such consent, we may also process your data for the following purposes:

To send you electronic commercial communications (if you subscribe to a newsletter) or to answer the requests you may address us when contacting us.
To process information obtained through cookies, as described in more detail in the Cookie Policy, and subject to the terms set forth therein.
If you opt to sign in by means of a third party social media platform, we may obtain ID confirmation and other information from that third party, as mentioned in each case.
For profiling purposes based on your behavior and how you browse the Site and use the Services, which pages you have visited, and to build audiences. Please note that we may profile users by means of cookies. In those cases, your acceptance of the installation and use of cookies results in a data processing for profiling purposes, as described in this paragraph.
We may enrich the data we have about you by obtaining information from a select third party for data enrichment purposes, provided that you have given us prior permission. Enriching data allows us to analyze a deeper subset of data from which we may present personalized content.
When we have to comply with a legal obligation applicable to us from time to time, such as those set forth in tax and anti-money laundering laws and regulations. In any such cases, the data will be processed only during the periods set forth by said laws, being deleted thereafter.

Finally, we may also process your data to protect our legitimate interests, as long as said data is strictly necessary to fulfil the goals set forth below, namely:

To review, monitor, investigate, and analyze how to improve the Services and/or the Site, as well as to keep our Services and the Site secure and operational and prevent abusive activity (e.g. fraud, spam, phishing activities, etc.). This may include sending you qiips to assess any problems in the service or know how to improve your user experience. The interests at stake are ensuring a correct and safe environment for both other users and us, taking those interests prevalence over your legitimate interests (we need to create and maintain an environment which is in accordance with the law, the legitimate interests of other parties, what other users may expect from our end, and to protect other users’ security when accessing the Site and using the Services).
Besides any commercial electronic and non-electronic commercial communication sent when we have obtained your consent as mentioned above, we may also send you those kind of communications when you are our client. In this last case, we will only send you information belonging to us and concerning services and/or products identical or similar to the ones you have contracted with us. In these cases, we have a legitimate interest in processing your contact information to keep you informed about any of our products and services, prevailing this interest over your right to personal data given the non-sensitive nature of the data in question and the fact that the contractual relationship built with our clients results in those clients expecting these kinds of communications.
Upon dissociating the data we have so as to be impossible to be associated to you or any other person, to perform statistical and other analysis on information we collect (technical and metadata) to analyze and measure user behavior and trends, to understand how people use our services, in order to improve and optimize our performance of such services.
3.3. To which extent do we require to have access to your personal data?
We need to process your personal data to perform the legal and contractual obligations mentioned in section 3.2 above. Otherwise, we are not able to provide you with the Services and/or access to the Site. On the other hand, for data processing which depends on your consent or on our legitimate interests, the data processing is not legally required.

3.4. Which companies will have access to your personal information?
We share your information with our service providers who help us to provide the Services to you, in which case those third parties are required to comply with our internal standards, policies, and technical and organizational measures that ensure that your data is protected and kept confidential at all times, and only in accordance with and to the extent authorized by this Privacy Policy.

When you authorize us to do so, we may also share your data with other companies so that they can process the data for other purposes, as explained more in detail when we request your prior consent. In addition, if you provide consent for the installation of cookies, your data may be processed by third companies for the purposes and in the territories mentioned in the Cookie Policy.

We may also share your information with competent courts and authorities, when we are legally required to do so (for instance, to allow such bodies to investigate, prevent, or take action against illegal activities), or we have to take action to protect our rights or any third party rights.

3.5. In which territories may your personal information be processed?
Your information may be transferred, processed, and stored in countries that do not have data protection laws as protective as those in your jurisdiction. Your agreement to the terms of this Privacy Policy, followed by your submission of information in connection with the Service, represents your agreement to this international transfer of personal data.

3.6. Your rights
We have decided to comply with European GDPR. You have the right to withdraw your consent at any time. You also have the right to request access to, and rectification of, or erasure of your personal data, or restriction of processing, or to object to processing, as well as the right to data portability. Please note that if you choose to cancel your data, your account will be deleted and all data in your account will be permanently deleted from our systems.

We allow you to exercise the above-mentioned rights at any time by opening a support ticket via email contacting our Support Center (support@qiip.io), or by sending a letter to:
qiip Support Service
The Singular Factory Group LLC
125 NE 26th Street, Miami, FL 33137 (United States of America)

3.7. Updating your information. Emails and commercial communications.
You can update any information we may have from you by means of the account settings area or by sending us a written communication as described in section 3.6 above. Please remember that it is your duty to keep information updated so we can correctly provide you with the Services, and you undertake to verify the information you have handed us from time to time to make sure that it is accurate.

As explained in section 3.6 above, you are entitled to ask us, now or at any moment, not to send you any kind of emails or commercial communications. To that extent, you can either change the communication preferences in your account settings page or contact us as described in section 3.6 above. Note that this will not prevent the sending of emails or other communications related to the Services, as those communications are necessary to perform the relationship we have with you.

4. How is the data we collect on your behalf being processed?
4.1. In order to provide you with the Services, we may need to process on your behalf third parties’ personal data.

4.2. We will only process any personal data we may have access to as a result of the provision of the Services in accordance with the instructions included in the Service Terms and Conditions and any other that you may provide us from time to time in writing. Should we have reasonable grounds to believe that any of your documented instructions infringes data protection laws, we will inform you punctually, so that you can confirm in writing that instruction. Please, note that in case of any such reconfirmation, you shall bear any consequences arising out of that instruction being contrary to law, and you shall defend, indemnify, and hold us harmless of any and all costs (including attorney’s fees), fines, or sanctions, or any damages deriving from our performance of the challenged instruction.

4.3. We will ensure that all employees authorized to process personal data have committed to confidentiality or are under an appropriate statutory obligation of confidentiality.

4.4. To provide you with the Services, we may need to use some service providers we already rely on, as well as hire new ones in the future. Those companies will only process the data to the extent necessary to render the Services, and we will enter into written agreements with them to make sure that said companies comply with the obligations included in this section 4 and implement all necessary security measures to ensure adequate protection of the data.

The Company shall enter into written agreements with any subprocessors engaged in the provision of the Services including the safeguards and guarantees required by the General Data Protection Regulation (EU Regulation no. 679\2016, the “GDPR”), particularly in respect of implementing the security measures required in the GDPR. For those subprocessors not part of the Privacy Shield scheme or located in a country considered by European authorities as having the same level of protection than European data protection laws, you agree to comply with the requirements set forth in 4.10 below.

4.5. At your request and expense, we shall assist you by appropriate technical and organizational measures, insofar as this is possible, for the fulfilment of your obligation to respond to requests for exercising the data subject's rights laid down in Chapter III of the GDPR, if applicable. For avoidance of doubt, we shall convey you any request data subjects may address directly to us together with all relevant information, if any, so that you can contact and answer to data subjects, but we shall not take care of responding data subjects.

4.6. We will implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk. At your request and expense and taking into account the nature of processing and the information available to us, we shall reasonably assist you in compliance with the security obligations set forth by Article 32 of the GDPR.

4.7. We will also provide, at your request and expense and subject to the nature of processing and information available to us, assistance in complying with obligations set forth in Articles 33 to 36 of the GDPR, if applicable.

With respect to data breaches, we will notify you without undue delay upon we confirm that a data breach affecting personal data has taken place. We will provide you with sufficient information to allow you to meet any obligations to report or inform competent authorities or data subjects. We will reasonably cooperate with you and take such reasonable commercial steps as are directed by you to assist in the investigation, mitigation, and remediation of each such data breach. For avoidance of doubt, you shall be responsible for both filing any reports required under applicable law and notifying data subjects, and you shall defend, indemnify and hold us harmless of any and all costs (including attorney’s fees), fines, or sanctions, or any damages that lack of action on your side may cause.

4.8. Upon termination of the Service Terms and Conditions, we shall delete personal data, unless otherwise required by law.

4.9. We will make available to you all information necessary to demonstrate compliance with the obligations laid down in this Section 4 and allow for and contribute to audits, including inspections, conducted by you or another auditor mandated by you who is not any of our competitors. You accept that you may only conduct up to one (1) audit per year, except if there are reasonable grounds to believe that we are not performing the obligations included in this section 4. Audits shall only be carried out during normal business hours, and you shall bear all costs except that we are found to be in a material breach of this section 4.

4.10. For the provision of the Services or because you want to process data from a given location or hand it to another company, data may be transferred outside the European Economic Area to an entity not part of the Privacy Shield scheme or to a country which has not been declared to offer a level of protection equal to the one provided by European data protection regulations.

In those cases, you shall ensure that said transfer is possible in accordance with European data protection regulations or any other requirements set forth by law without having to sign Standard Contractual Clauses. Should this not be possible—and only to this extent—and with respect to any subprocessors hired by us, you (as ‘data exporter’) and we (as ‘data importer’) hereby agree to enter into the Standard Contractual Clauses in respect of any such transfers of data. You fully agree with the contents of the Standard Contractual Clauses and—given that the contractual relationship set forth in the Service Terms and Conditions cannot exist without international transfers of data—you further warrant and represent that you will not question the execution of Standard Contractual Clauses in the future, being their signature a mere act evidencing their agreement to the same as set forth herein.

5. How to contact us
5.1. Send a request via our email: support@qiip.io

6. Changes to the privacy policy
6.1. We may amend this Privacy Policy from time to time. You may be required to accept the amended Privacy Policy upon logging in to your qiip Account in order to keep using the Service. Alternatively, we may post any non-material changes to this Privacy Policy on the Site with a notice advising of the changes in advance of the effective date of the changes. We may also notify you of material changes to this Privacy Policy, before the effective date of the changes, by sending an email or otherwise. If you do not agree to any non-substantial change to this Privacy Policy, you may terminate the Service Terms and Conditions.

7. Prevalence
7.1. This policy is drafted both in plain and legal versions. In case of any discrepancies, the legal version included herein shall prevail and take precedence with respect to the plain version.