Payment terms and conditions.
Note: You're reading the plain English version, which is not legally binding. Scroll down and read "Legal Version" to read wording we apply legally.
We ask you to pay to use some parts of our service. These terms and conditions explain how that works. They were last updated on June 15th, 2019.
Confused? Got questions? Send us an email at
What do you charge money for?
We charge you to use some parts of our service—the PRO plan, to give one example.
Do you ever change your prices?
Yes, that might happen. We can change the price at any time—we have to give you notice first. For services we charge on a subscription basis, monthly users will get at least six months on the old pricing. If you pay annually, you’ll get at least one year on the old pricing from the point the new pricing comes into effect.
If you carry on using our service after changes come into effect, you automatically agree to the new price. What you then pay is not refundable, unless the law says it is.
If you don’t pay, we might suspend or delete your account—which means you could lose data.
Do prices include VAT?
Yes, plus any other applicable taxes.
Can I pay in gaming coins?
No. But you can pay with a credit or debit card.
We have no access to payment data, and we don’t store that information. Only the company processing payments has access to this—they’re certified as a PCI Service Provider Level 1.
Please make sure your payment information is up-to-date. If payment isn’t processed, we might suspend or delete your account.
How do you invoice?
We invoice every month or year—depending on how you decided to pay. We invoice in advance. We’ll send invoices to the email address you provided when you created your account.
Can I get a refund if I cancel my subscription or delete my account?
Sorry, no. If you cancel or delete before your subscription’s end date we can’t refund you or grant any credit.
Effective Date: June 15, 2019.
The platform accessible through the domain name (the “Site”) is provided by The Singular Factory Group LLC (hereinafter referred to as “us”, “we” or the “Company”), a US entity incorporated in Florida. You may contact us by sending an email to
We reserve at any time the right to require payment of fees for certain or all Services. You shall pay all applicable fees, as described on the Site, in connection with those of our Services selected by you. We reserve the right to change the price and to institute new charges at any time upon notice to you (i.e. on the website and/or by email).
By continuing to use or access the Services after such changes come into effect, you agree to be bound by the new or increased charges.
Any fees paid hereunder are non-refundable.
Subject to applicable legal requirements, failure to pay fees may result in the suspension or termination of your Account, as this term is further described in the Service Terms and Conditions, and may further result in a loss of your data associated with the use of the Services.
The prices for the Services include VAT and any other taxes, as applicable.
Payment of the Services is to be made by credit or debit card. Payments are processed by means of a third party, which is certified in accordance with PCI Level 1 requirements. Therefore, we have no access to payment information, nor subsequently store said piece of information.
4. Invoicing and reimbursements
The Services are invoiced in advance, with monthly or annual frequency, depending on the period contracted. You expressly authorize us to issue electronic invoices for the Services, that will be sent to the email address you provided when creating your Account.
Fees are nonrefundable. We will not refund any amount nor grant any credit for contracts that are cancelled before reaching their end date.
These Payment Terms and Conditions are drafted both in plain and legal versions. In case of any discrepancies, the legal version included herein shall prevail and take precedence with respect to the plain version.